Refunds and Cancellations Policy
​
Last Updated: 1st September 2023
​
Thank you for choosing the Overlanding Association ! We value your satisfaction and want to ensure you have a clear understanding of our refund and cancellation policies for products/services purchased through our website at www.overlanderassociation.in ("the Website").
Please take a moment to review this policy carefully. By making a purchase on our Website, you agree to abide by the terms and conditions outlined below.
1. Refund Policy
1.1. Refund Eligibility: We offer refunds under the following circumstances:
Product/Service Defect: If the product or service you purchased is found to be defective or unsatisfactory, we will issue a refund within 15 days of your request.
Cancellation Before Delivery/Service: If you cancel your order before the product is delivered or the service is provided, you may be eligible for a full refund.
1.2. Refund Process: To request a refund, please contact our customer support team at info@overlanderassociation.in . We may require you to provide proof of purchase and details regarding the reason for the refund request.
1.3. Refund Method: Refunds will be processed using the original payment method used for the purchase, unless otherwise agreed upon between you and the Overlander Association.
1.4. Refund Timeline: The time it takes to process a refund may vary, but we strive to complete the process within 20 days from the date of approval.
2. Cancellation Policy
2.1. Order Cancellation: You may cancel your order within 2 of making the purchase, provided that the product has not been shipped or the service has not been provided. To cancel an order, please contact our customer support team at info@overlanderassociation.in .
2.2. Service Cancellation: If you have purchased a subscription or ongoing service, you may cancel it at any time. Cancellations should be made through your account on our Website or by contacting our customer support team.
2.3. Cancellation Fees: Certain products or services may be subject to cancellation fees. These fees will be clearly communicated to you at the time of purchase.
3. Exceptions
3.1. Non-Refundable Products/Services: Some products or services may be non-refundable. Any such exceptions will be clearly stated on the product/service description page.
3.2. Customized or Personalized Products: Products that are customized or personalized to your specifications may not be eligible for refunds unless they are defective.
4. Contact Us
If you have any questions or concerns about our Refunds and Cancellations Policy, please contact us at:
​
We recommend reviewing this policy before making a purchase to ensure that you understand and agree to our refund and cancellation terms.
​
​